Frequently asked questions.
Can't find what you're looking for? Give us a call — we love a good chat.
Getting started
What is plan management?
Plan management is a service that looks after the money side of your NDIS plan. We pay your providers, keep track of your budget, and give you tools to see where every dollar is going.
Does plan management cost me anything?
No. Plan management is funded by the NDIS on top of your plan — not out of it. It costs you nothing out of pocket, ever.
How do I sign up?
Fill out our 3-minute online sign-up form, or give us a call on 0456 977 362. We'll guide you through the rest.
How long does it take to switch to PMP?
Most people are set up within 3–5 business days. You keep using your providers like normal — nothing pauses while we switch over.
Paying invoices
How fast do you pay invoices?
We pay providers in 2–3 business days, every time. Most invoices go out the same week they come in.
How do I send you an invoice?
Email it to us. We will check it, get your approval if it is a new provider, and pay it.
Do I have to approve every invoice?
No. Once you've approved a provider, their invoices are paid automatically. You'll still see everything in your portal.
Your plan & budget
Can I see my budget in real-time?
Yes. Log in to your client portal anytime to see remaining budgets, upcoming invoices, and a full history of payments.
What if I'm about to run out of budget?
We'll flag it with you well before you hit the limit. No nasty surprises.
Can I use any provider?
Yes — registered or unregistered. Plan management gives you the flexibility to choose who works best for you.
Ready to switch? It only takes 3 minutes.
Sign up online, or give us a call — we'd love to say hi.