Feedback and Complaints
We want to know if something's not right. Here's how to tell us, or to escalate to the NDIS Commission if you'd rather.
If you feel comfortable, please raise feedback, concerns, or complaints with us first — it's usually the fastest way to get things sorted. You can complain anonymously if you'd prefer (call us and say you'd like to make an anonymous complaint, or post a written complaint without your name).
Make a complaint to The Plan Management People
Baringa QLD 4551
We'll respond to your complaint promptly in line with our Feedback and Complaints Management Policy.
Make a complaint to the NDIS Commission
The NDIS Commission can take complaints about services or supports that weren't provided safely or respectfully, or that didn't meet an appropriate standard.
Got feedback that's not a complaint?
Tell us what's working, what's not, or what we could do better — we'd love to hear it.